Find simple solutions to common activation and deactivation problems.

Activation connects an app or service to a valid user license.

For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.

Here are solutions to some common activation problems for non–Creative Cloud products. Miracle advanced android tool.

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Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.

Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.

If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.

Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.

If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps.

For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.

Here are some common activation error codes and their solutions.

Error code	Error message	Solution
“Activation limit reached for [product]. This serial number has already been activated on 2 computers.” -or- “Maximum activations exceeded.”	See “Activation limit reached” or “Sign-in failed” error.
'Activation - No Connection'	See Activation or connection error \| CS3, Acrobat 8.
“Activation was unsuccessful because the activation server is unavailable at this time.”	See Error: “Activation Server Unavailable” \| CS2, Acrobat 7, Adobe Audition 3.
159:41	'Internet Connection Not Detected' -or- “We are unable to activate [product name]. Product activation is required to use this product..” -or- “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” -or- “Please connect to the Internet and retry.”	For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error \| CS3, Acrobat 8. For other products, see Resolve connection errors.
“Unable to activate \| Macromedia products.”	See Error: Unable to activate \| Macromedia products.
E_ADEPT_REQUEST_EXPIRED	You’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions.
E_AUTH_NOT_READY	You’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions.
24:24	Activation server unavailable. Activation was unsuccessful.	You’re trying to activate a CS2 application, Acrobat 7, or Adobe Audition 3. See Error: 'Activation server unavailable' \| CS2, Acrobat 7, Audition 3.
93:-1	Activation denied	Contact us. Have your serial number or Adobe ID ready.
93:-3	Serial number has been revoked.	Contact us. Have your serial number or Adobe ID ready.
93:-4	Invalid activation number	Contact us. Have your serial number or Adobe ID ready.
93:-5	The product does not support the activation server.	Contact us. Have your serial number or Adobe ID ready.
93:-8	Invalid serial number.	Contact us. Have your serial number or Adobe ID ready.
93:-9 93:-10	An internal server component is unavailable. Try activating after 24 hours.	Contact us. Have your serial number or Adobe ID ready.
93:-13	Activation denied.	Contact us. Have your serial number or Adobe ID ready.
93:12	Activation unsuccessful.	You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' \| CS2, Acrobat 7, Audition 3.
101:12037	ERROR_INTERNET_SEC_CERT_DATE_INVALID	Your computer clock time is incorrect. Set your computer clock to the correct date and time.
12001 12002 12004 12005	ERROR_INTERNET_<..>	An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.
129:17	You’re starting CS5.5 on macOS in New Zealand. See Error #129:17 \| Launch Creative Suite 5.5 product in New Zealand.
194:01	Attempting to deactivate an unactivated machine	You’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products.
194:6	Activation failed	See, Activation Failed \| Error 194:6.
194:110	Activation failed	You have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready.
194:112	Client clock out of sync	Your computer clock time is incorrect. Set your computer clock to the correct date and time.
208:1 208:2 208:3	Error_NetworkFailure	An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.
213:5 213:10	These errors are due to a read-only SLStore folder. See Configuration error \| Creative Cloud.

Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.

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Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installe

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